Repairs and support
Repair beforeyou replace.
Already have an automation or AV system? We can help you diagnose, repair and upgrade it.
What we can look at.
Customers do not necessarily need to replace an entire installation when one device fails.
Automation systems
- Existing automation systems that stop working correctly
- Lighting, fan, AC and curtain automation problems
- System communication and connectivity problems
- Faulty or unresponsive keypads, touch panels and controllers
- Maintenance and troubleshooting of older installed systems
Audio-video and service
- Speakers, amplifiers, receivers and projectors that need diagnosis
- Repair and replacement of components, subject to parts availability and technical assessment
- Upgrades to older systems where technically compatible
- Integration of new equipment into an existing installation
- Site inspections, fault diagnosis and repair quotations
What is not working?
Choose the closest match to see how a diagnosis usually starts, then send us the details.
What is not working?
Lights not responding
A technician usually starts by checking:
- Whether the fault is at the keypad, the lighting module or the circuit
- Communication between the controller and the module
- Dimmer and lamp compatibility
After inspection we tell you whether a repair, a replacement component or a compatible upgrade makes sense. Repair depends on diagnosis, compatibility and parts availability.
Request a Repair AssessmentHow a repair works.
Describe the problem
What stopped working, when, and what the system is.
We assess and inspect
A first conversation, then a site inspection if needed.
We diagnose and quote
The fault, the repair options and a repair quotation.
We repair, replace or upgrade
A repair or a replacement component, or a compatible upgrade if repair is not sensible.
We test and hand back
Verified with you before we leave.
Good to know.
Can every fault be repaired?
No. Repair depends on what is found at diagnosis, whether the product is compatible with what you want to do, and whether parts are available. If replacement makes more sense, we will say so and explain why.
Do I have to replace my whole system if one device fails?
Not necessarily. Often a failed keypad, module or controller can be repaired or swapped for a compatible one, so the rest of the installation carries on.
Can you add new equipment to my existing system?
Often, yes, where it is technically compatible. We check what you have first and tell you what will connect and what will not.
Can the problem be diagnosed remotely?
Sometimes a first assessment can start with a phone call or photographs, but many faults need an inspection on site before we can give a firm answer or a quotation.
Do I need to have bought my system from you?
No. Tell us what you have, and what you know about who installed it, and we will take a look.
Describe the problem.
Tell us the affected system and what is happening. We will suggest the next step, which may be a call or a site inspection.